Terms and Conditions

Delivery of Physical Goods

vhousemeet.com.au uses our own professional couriers to deliver physical goods. Orders will not be dispatched until full payment is received and vhousemeet.com.au is satisfied with the integrity of the order. It is your obligation to enter the correct delivery address details at the time of ordering. If the delivery details are incorrect, vhousemeet.com.au will not refund any payment. If you wish to send another order again it will be at the full expense. Delivery times may vary depending on the delivery company chosen.

For Sydney metropolitan delivery orders need to be placed before 2pm for the same day delivery.

Returns and Refunds

vhousemeet.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. As each flower is unique, so too, are your special requirements and concerns surrounding your order.

Customer Service Department on 0407245288 to discuss and queries or concerns you may have in relation to your gift.

A number of resolutions may be available to you and are subject to your particular situation. Should you wish to return your order, please notify us within 24 hours of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon a timely receipt of the goods purchased.

Cancellation

Should you need to cancel your order, the full amount will be refunded less a $25.00 administrative fee, ONLY if notice is received by Vhouse Florist/Cafe 24 hours prior to the scheduled delivery date.

Cancellations received with less than 24 hours notice prior to the date of delivery will be charged at 50% of the total order value. We are unable to cancel orders that have already been created and are in the process of being delivered.

For the purpose of Schedule 2 of the Ausralian Consumer Law, in particular Sections 51 to 53,54 and 64a of Part 3-2,Division 1, Subdivision A of the Competition and Consumer  ACT 2010 (CTH, vhousemeet.com.au’s liability for any breach of a term of this agreement is limited to : the supplying of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over the age of 18 to use this website and purchase any goods or services.